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April 01.2026
1 Minute Read

What’s are some mistakes you see property owners make when hiring a paving company?

Property owners often think hiring a paving contractor is as simple as picking the lowest bid. But as John Kring of American Paving has seen time and again, overlooking certain crucial factors can spell disappointment—or even disaster—for your driveway or parking lot. In this expert guide, Kring draws from decades of paving excellence as American Paving has been serving homeowners and businesses in Loudon County, TN, since the late 1990's. John is ready to unveil the costly traps unsuspecting homeowners, commercial managers, and real estate investors fall into—and how to avoid them for lasting results. If you’re ready to fortify your property investment, consider this your essential roadmap.

John Kring’s Core Insight: Why Local Presence is Non-Negotiable When Hiring a Paving Company

According to John Kring, one of the most overlooked mistakes property owners make is hiring a paving company that isn’t local. On the surface, an outside contractor promising fast results and low prices can seem tempting. But as Kring’s experience proves, the trade-off comes in long-term reliability: “Any problems that customer may run into in the future, they want someone there local that they can find and go back to,” he explains. "When you choose a company with roots in the community, you don’t just get a crew—you gain lasting accountability, faster maintenance response, and the peace of mind that comes with knowing they’ll still be around if issues crop up next season".

Kring notes that local paving companies understand the nuances of the area’s climate, soil, and preferred materials—a subtle but essential detail that outside firms frequently overlook. This homegrown expertise means your driveway or parking lot not only looks good on day one but also stands the test of Tennessee weather. Homeowners and business managers seeking genuine partnership—someone they can meet, discuss concerns with, and trust to stand behind their work—will always be better served by a paving contractor invested in the community.

Local paving company office with staff ready to assist property owners on hiring a paving company

"Any problems that customer may run into in the future, they want someone there local that they can find and go back to."
— John Kring, American Paving

The Silent Dangers: How Cutting Corners on Asphalt Thickness Leads to Premature Failures

As Kring emphasizes, “If they put down the asphalt at 1 inch, it’s going to fail pretty quickly, probably within a year. ” This is the “invisible mistake” that plagues property owners who trust unproven companies: asphalt might look perfect on installation day—but if it’s too thin, it’s doomed to crack, sink, or deteriorate long before its time. Shoddy contractors know most clients can’t easily confirm asphalt depth once it’s paved. They may quote for a full-depth job and shortcut materials, leaving a deceptive facade that only reveals weaknesses with heavy use or bad weather.

According to Kring, proper asphalt thickness is non-negotiable for long-lasting surfaces. The trouble is, cut-rate paving teams bank on clients not knowing the difference—or catching the problem until much later. A seemingly “good deal” can morph into costly repairs or complete repaving within a couple of years. For property investors and managers, the risk isn’t just aesthetics: premature pavement failure means safety hazards, liability, and mounting expense.

Cracking driveway reveals the danger of hiring the wrong paving company

"If they put down the asphalt at 1 inch, it’s going to fail pretty quickly, probably within a year."
— John Kring, American Paving

Why Verifying Work Quality Matters More Than You Think

Kring’s perspective is clear: even the best-looking asphalt job can hide cut corners beneath the surface. “We're just making sure they're doing what they say they were gonna do is probably 1 of the biggest things.” John continues that "Property owners must realize that it's not enough to judge paving work by a smooth finish or quick completion. The real mark of a quality paving company is transparency and the willingness to show proof that every layer meets spec—from sub-base to top coat".

This insight is a wake-up call: Don’t take a contractor’s word for it. Ask for documentation. The best firms, as Kring practices at American Paving, welcome scrutiny—providing receipts for material tonnage, calibration settings for pavers, or even in-progress photos for your records. When you insist on transparent reporting, you make it much harder for subpar contractors to get away with shortcuts that disappear under the surface.

For property owners who want to ensure their investment stands the test of time, understanding the essentials of ongoing care is just as important as hiring the right contractor. If you’re looking to extend the life of your new pavement, explore these practical tips on parking lot maintenance and why it matters for both residential and commercial properties.

"We're just making sure they're doing what they say they were gonna do is probably 1 of the biggest things."
— John Kring, American Paving

Smart Hiring Decisions: How to Vet Paving Contractors Using References, Reviews, and Proof of Work

With so much at stake, Kring encourages property owners to embrace a rigorous vetting process. Don’t just select a contractor based on price or a smooth sales pitch. Instead, take the time to request recent local references and study their track record in your community. According to Kring, “They can look at references, talk to local people… look at their Google reviews. ” This feedback loop ensures you’re working with a team that’s consistently delivered for neighbors and businesses nearby—not one that vanishes when things go wrong.

Kring shares that reputable paving companies will also readily demonstrate their expertise by showing before-and-after photos of past jobs, certifications, and the tools used to guarantee correct asphalt thickness. This willingness to prove quality, rather than hide behind vague assurances, is one of the clearest signs you’re dealing with a true professional. Ask to see equipment calibration or even observe as they use a gauge to measure pavement depth. Only companies invested in their reputation will go this extra mile.

Professional paving contractor presenting portfolio and proof of work as a key to hiring the right paving company

Tools and Techniques to Confirm Asphalt Thickness

Kring illustrates that the difference between a lasting driveway and a failed project often lies in the quality controls you demand up front. Modern contractors should use precision pavers set to specified depths and be prepared to indicate those settings, or allow spot checks with measuring gauges as the job progresses. The savvy property owner is not afraid to ask questions—and insists on concrete evidence that all specs are met. This proactive, technically informed approach sets you apart and keeps contractors accountable.

  • Request references from local clients

  • Review Google and community feedback

  • Ask contractors to show proof of asphalt thickness with gauges or equipment calibration details

By insisting on these steps, you not only protect your property but also help raise the standard for paving in your community. It’s leadership as an owner—and a path to investments that age gracefully rather than crumble.

Immediate Actions: How Homeowners and Commercial Owners Can Avoid Paving Pitfalls Today

The path to hiring a trustworthy paving company begins with an attitude of diligent research. Kring cautions against being swayed by traveling crews or contractors who show up unsolicited, offering “deals". Instead, he urges owners to take control: “Research the company… make sure they’re reputable. . . make sure they’ve been around for a while. ” A few calls to local references or the Better Business Bureau can quickly reveal which teams have genuine staying power and which are fly-by-night operators.

Beyond vetting contractor history, Kring also advises confirming visible credentials and longevity in the community. An established local presence is proof a company stands behind its work—ready and able to help should any issues arise. If you want a smooth process—and commitment past the final invoice—make sure you’re dealing with a business that values its reputation as much as your finished project.

Contractor using gauge to confirm asphalt thickness, protecting property owners from hire mistakes
  • Research and verify the contractor’s local presence and reputation

  • Avoid contractors who show up unsolicited without credentials

  • Choose established companies known for quality and accountability

Key Takeaways: Protect Your Property With These Expert Tips From American Paving

From Lenoir City to all of East Tennessee, John Kring’s guiding principles offer property owners a clear blueprint to avoid setbacks and maximize pavement life. Each lesson reflects American Paving’s reputation for integrity, craftsmanship, and hometown reliability—a legacy that’s only grown since 1998. Stick closely to these fundamentals and you’ll be equipped to steer clear of the most frequent, expensive mistakes made during the hiring process.

Satisfied property owner reviewing paving contract with expert contractor ensuring best hiring decision
  1. Prioritize local contractors for accountability and maintenance support

  2. Insist on proper asphalt thickness to extend pavement longevity

  3. Use verified references and tangible proof to confirm quality

  4. Avoid impulse hiring; thorough research pays off

Wrap-Up: How Following These Guidelines Saves Money and Headaches Long-Term

In the end, what’s at stake isn’t just curb appeal—it’s your property’s resilience and value for years to come. The costliest mistake is cutting corners on due diligence or asphalt thickness, a lesson John Kring and American Paving drive home with every project. Approach hiring with Kring’s expert framework: seek out local, credentialed professionals, demand tangible proof of quality, and resist the lure of quick fixes. Your vigilance today wards off the headaches (and costly repairs) of tomorrow, delivering results that are truly built to last.

"There is only 1-way, the American Way. American Paving."
— John Kring, American Paving

Next Step: Get Your Paving Project Started Right

Ready to safeguard your property investment and ensure a job done right the first time? Connect with a trusted local expert—reach out to American Paving for a free consultation, transparent estimates, and a partner committed to quality. Discover firsthand why so many Tennessee property owners, businesses, and developers trust John Kring’s “American Way” for paving that truly lasts.

If you’re committed to protecting your investment for the long haul, don’t stop at hiring the right contractor—make ongoing care a priority. Our comprehensive guide on parking lot maintenance reveals the essential steps to preserve your pavement’s integrity and appearance year after year. By combining smart hiring with proactive upkeep, you’ll not only extend the life of your driveway or parking lot but also enhance safety and curb appeal. Take the next step toward lasting value and discover how a maintenance-first mindset can transform your property’s future.

Contact:

John Kring, American Paving , Ph: (865) 206-5420 info@americanpavingtn.com

https://www.americanpavingtn.com

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Barich is a fervent advocate for the two-tech team approach, describing its power with mathematical clarity: "The math equation of doing three cars in the time it typically takes you to do one—you can't argue with that ROI. " Barich sees this approach as the ultimate win-win: customers enjoy industry-leading turnaround times, while the dealership benefits from multiplied throughput and greater appointment flexibility. By doubling up on technicians for basic services, you also reduce the risk of errors slipping through—because built-in redundancies and shared responsibilities become part of the workflow. The expert's perspective is that express teams not only accelerate throughput but also foster a culture of accountability in the bay. Implementing Redundancies to Ensure Quality in Speedy Service Use 2 technicians for express maintenance to triple throughput Build process redundancies: re-torque lug nuts, check drain plugs, reinspect fluid levels Aim for consistent 45-minute service completion for basic maintenance Some worry that faster service may create room for errors. Barich swiftly dispels this concern with practical safeguards: "Redundancy is not wasted effort; it's a quality guarantee. " By adopting checklists and mandatory double-inspections—like re-torquing lug nuts or reinspecting fluid levels as standard operating procedure—dealerships can speed up their cycle times without sacrificing precision. Barich has helped multiple service departments roll out these redundancies, resulting in near-zero callback rates and heightened customer confidence. Each process step—no matter how small—is verified by more than one set of skilled eyes. This approach underpins both operational trust and the superior customer experience that supports long-term customer loyalty. Key Takeaway: Transparency and Time Respect Are Your Best Tools for Retention "Be transparent and have a tremendous emphasis on respect for time. That’s how we get customers to come back." – Michael Barich, The Fixed Ops Doc How Transparency Builds Trust and Encourages Repeat Visits Transparency is the vital twin to speedy, respectful service. According to Barich, nothing erodes customer confidence faster than lack of communication or hidden delays. He stresses, "Customer loyalty is earned when dealerships proactively update, educate, and involve clients every step of the way. " Whether it’s sending real-time progress updates, sharing digital service summaries, or being upfront about any delays, open communication assures customers you value their time and trust. This not only prevents dissatisfaction in the moment but ensures that the memory of a fair and transparent experience lingers, bringing clients back for every future need. For today’s digitally savvy consumers—who have options a click away—openness is a true differentiator in service retention strategies. Simple Steps Dealerships Can Take Today to Honor Customer Time Traditional Service Approach Express Maintenance Strategy Single technician per vehicle Two technicians per vehicle 60+ minutes per basic service 45 minutes or less service time Customer waits longer; less scheduling flexibility Higher throughput; better customer convenience Limited quality checks Built-in redundancies to ensure service quality As Barich highlights, small process changes can yield outsized improvements in service retention. Shifting to a two-technician express maintenance setup; building redundancy with detailed checklists; striving for sub-45-minute turnaround for routine services—these steps aren’t just operational tweaks, they’re strategic moves proven to retain customers. Dealerships that institutionalize these strategies report significant drops in appointment no-shows, greater appointment volume, and rising CSI scores. Barich urges managers: “Get serious about identifying workflow bottlenecks and empower staff with systems that naturally lead to transparency and better time management. ” These aren’t merely industry buzzwords. They are the foundational habits of market-leading service departments. Final Thoughts: Transforming Service Departments into Customer Loyalty Engines Elevating Fixed Operations with Proven Service Retention Strategies From initial appointment to final handoff, every minute matters. Michael Barich’s consulting playbook at The Fixed Ops Doc has proven that when dealerships ruthlessly prioritize the customer’s time and back it up with transparent, efficient, and redundant processes, loyalty—and profitability—follows as a natural result. The path to becoming a customer loyalty engine isn’t paved with marketing gimmicks but with operational excellence and respect. Next Steps for Dealership Leadership to Capitalize on Customer Loyalty Analyze current service operation workflows for bottlenecks Implement express maintenance teams for routine services Train staff on transparency and punctual communication with customers Measure customer feedback focused on time respect and service quality For More Expert Guidance and Customized Consulting, Visit FixedOpsDoc.com Ready to take your service retention strategies to the next level? For personalized consulting and proven frameworks that drive repeat business and customer loyalty, visit The Fixed Ops Doc or call: (708) 744-5425. Dealerships that embrace these techniques today will shape the market tomorrow. Take the next step—your customers (and your bottom line) will reward you.

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