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September 10.2025
3 Minutes Read

How HubSpot's Breeze Customer Agent Transforms Customer Interactions for Small Businesses

Breeze Customer Agent for Small Businesses logo with blue circle.

Revolutionizing Customer Support for Small Businesses with AI

In an era where speed and efficiency reign supreme in customer service, HubSpot's recent expansion of its AI-powered Breeze Customer Agent offers an exciting glimpse into the future of customer engagement. Launched on June 2, 2025, this enhanced tool promises to support Pro and Enterprise customers across a broad range of functions including marketing, sales, service, content, and operations.

The Transformative Impact of AI on Customer Interactions

The Breeze Customer Agent’s integration into HubSpot's platform aims to elevate small business operations, allowing users to resolve over 50% of customer inquiries without human intervention. This leap in technology supports HubSpot's assertion that AI is critical for business scalability. By embedding this capability directly into their software rather than offering it as an add-on, HubSpot is setting a new standard for customer support systems.

Boosting Conversion Rates: How AI Supports Sales Teams

The role of the Breeze Customer Agent extends well beyond traditional customer support. It also proves beneficial in pre-sales engagement. As small businesses strive to convert website visitors into leads, the AI-driven agent is available 24/7 to promptly answer inquiries that might otherwise deter potential customers. For instance, when asked about an upcoming webinar, this immediate responsiveness not only enhances user experience but also fosters a sense of belonging among users, turning casual browsers into engaged prospects.

24/7 Support: A Game Changer for Customer Satisfaction

For many small businesses, particularly those juggling limited resources, the Breeze Customer Agent can significantly alleviate the burden of customer service. Pietro Ripanti, CMO at Nutribees, reports a remarkable 77% reduction in support tickets since utilizing the agent, allowing for improved revenue and customer satisfaction. By covering basic inquiries and enabling 24/7 support, Breeze facilitates a smoother customer experience and drives conversion rates upward.

Streamlined Setup: Minimal Fuss, Maximum Benefits

The quick setup is another attractive feature, as the Breeze Customer Agent can be operational in mere minutes. One of the significant hurdles for small businesses transitioning to advanced technology is the intricate setup process. However, Breeze's seamless integration crosses multiple channels, engaging customers through email, chat, WhatsApp, and Facebook Messenger, thus enhancing communication touchpoints.

Challenges in Adopting AI Solutions

Despite the advantages, small business owners must remain aware of the potential pitfalls that accompany AI integration. Initial setup challenges may arise, particularly for those with legacy systems in place. While the capability to handle a plethora of inquiries is beneficial, businesses must still create pathways for issues requiring human compassion and expertise. Recognizing the times when a personal touch is vital can be just as important as technological efficiency.

The Future of AI in Customer Service

With the Breeze Customer Agent already handling over 60-70% of inquiries autonomously, small business owners can anticipate the continued evolution of AI within customer service frameworks. Companies that strategically embrace this technology stand to benefit in the long run, freeing teams to focus on critical areas like sales and marketing.

As businesses evaluate their customer service strategies, embracing tools like the Breeze Customer Agent could be the catalyst that spurs growth, enhances user experience, and sustains competitive edge in today's fast-paced marketplace. HubSpot's initiative showcases a critical shift towards embracing AI to facilitate meaningful interactions and ensure small businesses thrive without losing the human touch.

For those eager to optimize their customer interactions and harness the power of AI, exploring the capabilities of Breeze Customer Agent could lead to unprecedented benefits in engagement and efficiency. As we navigate through the complexities of modern customer service, strategic adoption of AI technology promises to redefine how small businesses connect with their audiences.

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09.10.2025

Discover How QR Code Marketing for Small Business Boosts Sales

Did you know that over 58% of consumers have scanned a QR code from a product—with countless small businesses seeing a surge in sales conversions as a result? If you haven’t added QR code marketing for small business to your toolkit, you could be missing out on a game-changing strategy that turns curious browsers into loyal customers—right from their mobile device.Unveiling the Power of QR Code Marketing for Small Business: A Surprising StatisticQR code marketing for small business isn't just a trend; it’s a rapidly growing cornerstone of modern marketing strategy. Recent data reveals that more than half of shoppers now interact with products by scanning a QR code, sparking higher in-store and online conversions. The quick response technology has unlocked immense opportunities, making it easy for businesses to guide consumers from print ad, product packaging, or a business card straight to an interactive landing page or a special offer.Integrating qr codes into your marketing materials boosts customer engagement by connecting tangible brand touchpoints with personalized, digital experiences. Small business owners who create QR code campaigns can monitor performance in real time and adjust strategies for even greater impact. With affordable tools and customizable solutions, QR code marketing for small business helps bridge offline and online channels, expanding your reach without breaking the budget."According to a recent survey, over 58% of consumers have scanned a QR code from a product, leading to a significant spike in sales conversions for small businesses."What You'll Learn: Harnessing QR Code Marketing for Small BusinessThe fundamentals of QR code marketing for small businessHow QR codes drive real-world customer engagementTactics for integrating QR codes into your marketing strategyTips for optimizing user experience and boosting salesQR Code Marketing for Small Business: Definition, History, and How It WorksWhat Is QR Code Marketing for Small Business?QR code marketing for small business is a digital and print strategy that leverages quick response (QR) codes—machine-readable codes consisting of black and white squares, commonly scanned by smartphones—to connect offline materials with online content. By putting a custom QR code on a print ad, product packaging, or a business card, businesses can drive customers to a website, landing page, or special offer with a simple code scan. Unlike traditional marketing tactics, this approach streamlines the journey from physical to digital, making it easy for customers to act instantly. Whether you want to share contact information, showcase product details, or direct users to a social media account, QR code marketing for small business delivers convenience and immediacy that resonates in today’s on-the-go world.A Brief History: Rise of QR Codes in Modern MarketingWhile qr codes were originally developed in the 1990s for automotive tracking, their use in marketing strategy exploded after the rise of smartphones. The ability to engage customers quickly and track behaviors led small businesses to embrace QR code marketing as an efficient way to share promotions, product details, or direct foot traffic to digital channels. From restaurant menus during the pandemic to custom QR codes on event posters or loyalty cards, their versatility is unmatched.The COVID-19 pandemic further accelerated adoption. Contactless solutions became vital, and QR codes—previously underused—suddenly appeared in more places than ever: on business cards, product packaging, storefront signage, and social media campaigns. Today, the technology supports everything from payment systems to interactive experiences, proving indispensable for guiding consumers at every stage of the purchase journey.How QR Code Scans Fuel Results for Small BusinessesThe impact of a single qr code scan can be vast for small business owners. With the right marketing campaign, a QR code doesn't just point users to information—it records valuable data about where and when customers engage. This means you can measure campaign performance, test which offers draw the most attention, and target your messaging for higher conversions.QR codes also remove friction from the customer experience. A shopper sees a code on product packaging and, with a smartphone scan, immediately accesses reviews, product info, or a coupon, making it easy to convert interest into action. As QR code marketing for small business continues to evolve, it offers a dynamic, trackable, and user-friendly bridge between physical assets and digital interactions.Fundamentals of Creating QR Codes: Tools and Best PracticesChoosing a QR Code Generator for Your Marketing StrategySelecting the right qr code generator sets the foundation for your marketing strategy. There are numerous free and paid tools available, each offering different features. Free generators provide basic static codes, while paid platforms unlock dynamic qr code options, analytics, branding tools, and enhanced user experience.When weighing your choice, consider integration with your marketing materials, ease of use, security, and whether you want to create a custom qr code that includes your logo or brand colors. The best qr code generators for small businesses also provide tech support and detailed tracking—essential for tweaking and scaling your code campaign as you grow.Creating a Custom QR Code: Steps for Small Business OwnersThe process to create a qr code is surprisingly simple, yet attention to detail ensures it reflects your brand and works flawlessly. First, select a reputable code generator—preferably one supporting dynamic qr code capability and custom branding. Input your URL, landing page, contact information, or other content. Next, customize with a logo, brand colors, or a unique frame for instant recognition. Test your code across various mobile devices to confirm scan reliability.Once finalized, download the code in a high-quality format suitable for both print ad and digital use. Place your QR code on product packaging, business cards, marketing materials, or display signage prominently to maximize visibility and drive customer engagement. This tailored approach makes it easy for customers to move seamlessly from offline to online interactions, helping your marketing strategy deliver measurable results.FeatureFree QR Code GeneratorPaid QR Code GeneratorQR Code TypeStatic qr codesStatic & dynamic qr codesBrand CustomizationLimited (basic color & shape)Full logo, color, & frame customizationAnalytics & TrackingNoYes (scan counts, location, device)Ability to Update ContentNo (must print new code)Yes (dynamic qr code editable without reprint)Technical SupportNoYesDynamic QR Code vs. Static QR Codes: Which Is Best for Marketing Campaigns?Understanding the difference between dynamic qr codes and static qr codes is crucial for a successful marketing campaign. Static codes are fixed; once generated, their content cannot change, making them best for one-time campaigns like contact info or Wi-Fi access. In contrast, dynamic qr codes allow you to update links and content even after printing your marketing materials—as you grow or adapt offers, your code evolves along with your business.For most marketing campaign needs, dynamic qr codes are superior. They allow real-time tracking, automatic redirection, and easy management of multiple offers. If you’re running recurring promotions, seasonal offers, or want to test different landing page destinations, choose a dynamic solution. This flexibility provides a better customer experience, simplifies campaign updates, and enables you to measure engagement with precision.Top Advantages of QR Code Marketing for Small BusinessSeamlessly bridge offline and online experiencesCost-effective marketing solutionReal-time tracking and analyticsEnhancing customer experience and satisfaction"QR codes empower small businesses to connect with customers efficiently, combining modern technology with classic marketing strategy."QR code marketing for small business has transformed how owners interact with customers. By helping you bridge offline and online experiences—with a simple code scan—traditional print ad investments deliver digital value, and your brand gains more time and attention.QR codes are also highly cost-effective. Free and low-cost solutions allow small businesses to launch campaigns without significant upfront investment. You can create qr codes for virtually any purpose: special offers, contact information, social media promotions, and more—while advanced options include analytics to measure engagement and conversion. This powerful data can refine your marketing strategy, boost customer satisfaction, and drive loyalty by delivering relevant, personalized content.Integrating QR Codes into Your Marketing Strategy for Small Business SuccessUsing QR Codes on Business Cards for an Instant Digital PresenceToday’s business card is your digital handshake, and a custom qr code transforms it from static paper to an interactive experience. Include a QR code that links directly to your website, portfolio, or contact information so recipients can effortlessly save your info to their mobile device. This not only provides convenience but also positions your business as modern and tech-savvy.When designing business cards, ensure your qr code is prominently visible and clearly labeled. Test multiple print runs to verify scan accuracy. For networking events or meetings, this feature quickly sets you apart and encourages real-time connection, making it easy for leads to engage and follow up long after your interaction has ended.Elevating Product Packaging with QR CodesProduct packaging with QR codes acts as a silent salesperson, offering always-available product details, reviews, or how-to videos with a quick scan. Place the code in an accessible spot and use prompts—such as “Scan for a surprise!”—to motivate customer engagement. The data from every scan provides insights about when and where products are accessed, helping refine inventory and marketing decisions.Customers value this added transparency and interaction. By giving instant access to recipes, instructional demos, or customer testimonials, your small business can turn routine transactions into memorable brand experiences. The right code on packaging can build trust, support upsells, and drive social media sharing.Social Media and Landing Page Integration with QR CodesPush your social media presence and landing page traffic by embedding QR codes in your offline marketing. Every poster, print ad, or takeaway menu can feature a code that directs users straight to your Instagram feed, Facebook page, or a campaign-specific landing page. This seamless transition makes it easy for customers to engage, follow, and share.The advantage? Each scan becomes a measurable digital touchpoint. By directing users to exclusive online offers or contests, you can amplify your social reach and track which platforms generate the most interaction. Integrate these QR code campaigns with your CRM or analytics suite for a fully connected marketing strategy.Enhancing User Experience: Customer Journey and QR Code Scan Best PracticesThe user experience should always be front and center when deploying QR codes. Clear calls-to-action (“Scan to learn more!”) and high-contrast codes increase scan rates. Test placement thoroughly—whether on a product package, business card, or signage—to eliminate glare and ensure effortless scanning.Value is key to motivate a qr code scan. Offer something worthwhile in exchange, like a discount, VIP access, or instant product information. Reduce load times by linking to mobile-friendly pages and use dynamic qr codes to update offers easily. Real engagement happens when customers see a clear benefit, the destination loads quickly, and every scan feels rewarding.Optimizing QR Code Marketing Campaign for Small Business GrowthDynamic QR Codes: Updating Content Without Printing New MaterialOne of the primary advantages of dynamic qr codes is that you can change the destination without reprinting your entire batch of marketing materials. If you shift from a spring sale to a summer promo, simply update the link behind the code in your dashboard.This flexibility is invaluable in fast-moving markets where print ad cycles or promotions change quickly. Dynamic qr codes also unlock advanced analytics—track scan frequency, devices used, and even locations. This data-centric approach allows for real-time campaign refinement, ensuring every print piece remains relevant and responsive long after it goes live.Measuring QR Code Performance and AnalyticsTo truly excel at qr code marketing for small business, you must monitor the results. Quality QR code generators provide dashboards to track scan metrics, including the number of scans, time, device type, and even where customers are scanning. This insight helps you understand which offers resonate and which placements drive the most conversions.Use these analytics to measure ROI, adjust targeting, and experiment with new ideas. Are codes on your product packaging outperforming those on print ads? Does your landing page convert? Every data point refines your approach, making future marketing campaigns smarter and more cost-effective.Case Studies: Successful QR Code Marketing for Small BusinessMany small businesses have seen impressive results with QR code marketing. For example, a local bakery added a dynamic qr code to every pastry box, offering customers a chance to enter a monthly giveaway by scanning. Within weeks, scans tripled their email list and doubled repeat visits. Another boutique used QR codes on business cards to send potential clients to a personalized landing page, resulting in a significant uptick in appointment bookings.In retail, owners who placed QR codes on product packaging reported stronger customer satisfaction scores due to easy access to reviews and how-to guides. Across industries, effective qr code campaigns help “close the loop,” capturing offline attention and converting it to lasting digital engagement and measurable sales growth.Challenges and Downsides: Navigating QR Codes in Small Business MarketingPotential for low engagement without proper incentivesSecurity and privacy risksUser experience pitfallsOveruse and QR code fatigueWhile qr code marketing for small business offers impressive potential, there are pitfalls to avoid. Overusing QR codes—by placing them everywhere without reason—can overwhelm and deter customers. Some users are wary due to privacy or security concerns, especially if links look suspicious or don’t preview the destination.Poorly placed codes, illegible designs, or slow-loading landing pages also degrade the user experience and reduce engagement. The key to sustainable success is thoughtful implementation: provide real value, ensure code scans lead to smooth mobile experiences, and monitor for feedback that helps you refine your approach.People Also Ask: Expert Answers on QR Code Marketing for Small BusinessesHow to use QR codes to promote your business?Promote your business by adding qr codes to print ads, business cards, product packaging, and signage, making it easy for customers to discover your online presence, sign up for offers, or follow you on social media. Pair each qr code with a compelling call-to-action and ensure the linked content adds value. Regularly monitor scan data and update codes with new promotions to maximize ongoing customer engagement.What is the downside of QR codes?Downsides include the risk of low engagement if the reward isn’t clear, security concerns from malicious codes or phishing, and potential customer fatigue from seeing too many codes with unclear benefits. Poor placement or design can also make codes difficult to scan, hurting the overall customer experience. To mitigate these risks, provide context for every qr code scan and test for usability across devices.Can I take payments with a QR code?Yes, many small businesses use QR codes to enable contactless payments. Major services—including PayPal, Venmo, and Square—offer options for creating payment codes that customers scan with their mobile device, securely completing transactions without cash or cards. Just ensure your payment QR code links to a trusted, secure platform and is displayed prominently at checkout.How to attract people to scan QR code?Attract scans by offering real value—like a discount, free resource, or entry into a giveaway. Use bold, branded designs and clear instructions so people understand what they get from scanning. Place your QR code at eye level, in high-traffic areas, and regularly rotate offers to maintain interest and avoid code fatigue.Best Practices List: Maximizing QR Code Marketing Results for Small BusinessDesign visually appealing, branded QR codesTest QR codes across devices before deploymentTrack and analyze scans for data-driven decisionsRotate offers to maintain customer interest and engagementFAQs: Common Questions About QR Code Marketing for Small BusinessHow secure are QR codes for small business payments?QR codes themselves are secure, but the safety of a payment depends on where the code directs users. Use payment platforms that use encryption and never ask customers to input sensitive data on unsecured sites. Regularly check your payment QR codes and stay informed on recommended security practices to protect both your business and your customers.How can I monitor and analyze the success of my QR code campaign?Monitor campaign success by using a QR code generator that offers analytics dashboards. Track metrics such as total scans, locations, time periods, and device types. Reviewing these insights helps you identify the most effective placements and offers, refine your marketing strategy, and drive better business outcomes over time.Key Takeaways: Why QR Code Marketing for Small Business MattersQR code marketing for small business bridges the gap between offline and online channelsIntegrating QR code scan data improves your overall marketing strategyCombining QR codes with a cross-channel marketing campaign ensures comprehensive reachConclusion: Elevate Your Marketing Strategy with QR Code Marketing for Small BusinessWith the right approach, QR code marketing for small business transforms every customer touchpoint into an interactive, data-driven opportunity for growth.Ready to Supercharge Your Small Business? Download the Ultimate Cross-Channel Marketing ChecklistIs your Marketing Limping Along? Would you like your strategies to Work Together Seamlessly and Effectively? Download the “The Ultimate Small Business Cross-Channel Marketing Checklist” now!SourcesForbes: Four Innovative Ways Small Businesses Use QR CodesBusiness News Daily: QR Codes for BusinessOberlo: QR Code StatisticsNerdWallet: QR Code Marketing TipsTo enhance your understanding of QR code marketing for small businesses, consider exploring the following resources:“8 QR Code Marketing Ideas for Small Businesses (+ Examples)”: This article provides practical ideas and real-world examples of how small businesses can effectively implement QR codes to boost customer engagement and sales. (fitsmallbusiness.com)“QR Codes for Small Businesses: 10 Ways to Use Them”: This resource outlines ten innovative strategies for integrating QR codes into your marketing efforts, from driving website traffic to enhancing customer loyalty programs. (bitly.com)By delving into these articles, you’ll gain actionable insights and creative approaches to leverage QR codes, helping you bridge the gap between offline and online marketing channels and drive business growth.

09.09.2025

Small Business Job Openings Decline: Understanding the Challenges Ahead

Update Unpacking the Job Market Challenges for Small Businesses Despite promising signs of economic recovery, small businesses continue to face significant hurdles in navigating the job market. A recent NFIB Jobs Report revealed that 32% of small business owners are struggling with unfilled job openings, a slight improvement from previous months, yet indicative of ongoing labor shortages. Reports suggest that while the economy is looking better, many small businesses are hesitant to expand their workforce due to difficulties in locating qualified candidates. This issue disproportionately affects small enterprises that serve as the backbone of local economies. The Vital Link Between Business Growth and Labor Quality At the heart of small business concerns is labor quality. With 21% of owners citing it as their top issue, the quest for skilled workers is more critical than ever. Recent trends show a complex demand for a diverse range of skill sets. For instance, 28% of the reported job openings are for skilled positions, while there has been a slight uptick in unskilled labor needs, reflecting evolving trends across industry sectors. This dichotomy underlines the need for businesses to adapt their recruitment strategies to find candidates who meet their specific needs. Industry-Specific Dynamics: A Closer Look Labor demand varies greatly across different industry sectors. The construction and manufacturing industries are currently experiencing a surge in job openings, while fields like finance and wholesale lag behind. This stark contrast emphasizes the necessity for tailored recruitment and retention approaches that address the unique demands of each sector. Small business owners should keenly assess these industry trends to position themselves competitively in the hiring landscape. Increasing Compensation: A Strategy for Attracting Talent Small business owners are responding to the competitive labor market by raising compensation. The NFIB report indicates that a net 29% increased wages in August, with further plans for increases among 20% of owners. This upward trend in compensation is crucial as businesses attempt to attract and retain qualified applicants. Maintaining flexibility in compensation and adjusting salaries to reflect market conditions will be essential as employers seek to differentiate themselves in a crowded job market. Optimism Amidst Challenges While challenges persist, a sense of optimism remains among small business owners. A net 15% plan to expand their workforce over the next three months, indicating a sustained desire for growth. This optimistic outlook is essential for the ongoing recovery of the small business sector. However, effectively aligning hiring strategies with the evolving priorities of their workforce will be fundamental to leveraging this optimism into tangible growth. Looking Ahead: Recommendations for Small Business Owners With the labor market's evolving landscape, small business owners must be agile in their approach to hiring and retention. It’s critical to invest in workforce development programs to bridge the skills gap and enhance labor quality. Moreover, cultivating relationships with local vocational programs, colleges, and training centers can provide a steady pipeline of skilled workers. Additionally, leveraging technology in recruitment processes can improve the reach and efficiency of hiring endeavours. Conclusion: Navigating Future Labor Market Trends In conclusion, understanding the intricate dynamics of the labor market is vital for small business owners. By cultivating strong recruitment strategies, adapting compensation structures, and acknowledging industry-specific demands, small businesses can position themselves for sustained success in a fluctuating job landscape. Keeping an eye on emerging trends and being willing to innovate will be key ingredients to thriving in today's economy.

09.09.2025

Why Small Businesses Struggle with Job Openings Despite Economic Growth

Update Small Businesses Face Hiring Challenges Amid Economic GrowthIn a fluctuating job market, small businesses are increasingly struggling to find qualified workers despite signs of economic recovery. Data from the NFIB Jobs Report for August 2025 reveals that 32% of small business owners report having unfilled job openings, a slight improvement from July but still indicative of persistent staffing challenges. This complexity of the job landscape has significant implications for the overall economy, due to the pivotal role small businesses play.Navigating Mixed Signals in the Job MarketAlthough the economy seems to be on an upswing, many small business owners are choosing to scale back on new job openings. NFIB Chief Economist Bill Dunkelberg explains, "Small business owners with job openings are still looking for qualified applicants, many citing labor quality as their single most important problem." This highlights the unique dilemmas small businesses face—they are eager to hire but frustrated by the lack of suitable candidates.Understanding Labor Quality vs. DemandThe demand for labor within small businesses is not uniform across the board. The NFIB report indicates that well over 21% of owners are most concerned about labor quality, which is consistent with the prior month. Moreover, 43% of those hiring report having difficulty finding qualified applicants. This phenomenon is especially pronounced among job openings requiring various skill levels: while openings for skilled positions have decreased slightly, those for unskilled labor have seen a slight uptick. These variations underscore the pressing need for businesses to refine their recruitment strategies to better match skills with specific roles.Sector-Specific Job Opening DisparitiesSector analysis reveals further complexity: construction, manufacturing, and transportation sectors endure the highest levels of job openings, while financial and wholesale sectors seem to lag behind. Such disparities emphasize the importance of tailored recruitment that considers the distinct demands of specific industries. As small businesses across various sectors adapt, those that fine-tune their recruitment efforts may unlock the potential for enhanced workforce engagement.Optimism Populates Future Hiring IntentionsDespite the current challenges, a degree of optimism remains among small business owners regarding future hiring. A net of 15% plan to expand their workforce in the next three months, which marks the third consecutive month of growth in this area. These anticipations correlate with broader economic recovery, yet they also signal the critical need for businesses to rethink recruitment and retention strategies to harness this upward momentum.The Role of Compensation in Attracting TalentThe NFIB report also sheds light on compensation trends, indicating that a net of 29% of owners raised salaries in August, showing a 2-point uptick from July. Furthermore, 20% plan to continue increasing compensation in the upcoming three months—a response to fierce competition for talented workers. As the pressure on wages rises, it is essential for small business owners to remain adaptive to these shifts in business expenses and labor costs.Adapting to the New Labor LandscapeGiven the persistent staffing challenges highlighted in the NFIB report, small business owners must strategically navigate the evolving landscape of labor demands. Balancing the pressures of compensation with the need for qualified hires will require agility and insight. Recognizing that hiring trends differ among sectors will allow for refined strategies that align with current market realities.Conclusion: Building a Sustainable Hiring StrategySmall businesses have a unique opportunity to capitalize on the current labor challenges by emphasizing quality recruitment and adaptive hiring tactics. As they prioritize filling job openings, understanding the changing dynamics of labor and cultivating a compelling workplace culture will become pivotal. Identifying distinct sectoral needs and creatively adjusting compensation structures will empower these enterprises to not only survive but thrive in today's competitive landscape.

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